RETURNS POLICY
1. Policy Duration and Address: Our return policy is effective for a period of 30 days from the date of purchase. If 30 days have elapsed since your purchase, we regret to inform you that we are unable to offer a refund or exchange. The address for returns is as follows:
Day Just 12206 Icon Ridge, San Antonio, TX 78253
2. Conditions for Eligibility: To qualify for a return, the item must remain unused and in the original condition as when received. Additionally, it must be returned in its original packaging.
3. Non-Returnable Items: Certain items are exempt from return, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
4. Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Select health and personal care items
5. Proof of Purchase: A receipt or proof of purchase is required to complete any return.
6. Manufacturer Returns: Please do not send your purchase back to the manufacturer.
7. Partial Refunds: In certain situations, partial refunds may be granted (if applicable):
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts for reasons not attributable to our error
- Any item returned more than 30 days after delivery
8. Refund Processing: Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days.
9. Late or Missing Refunds: If you have not received a refund yet, please:
- Check your bank account
- Contact your credit card company (as it may take some time before your refund is officially posted)
- Contact your bank (as there is often a processing period before a refund is posted)
If you have completed these steps and still have not received your refund, please contact us at info@dayjust.com.
10. Sale Items: Only regular priced items may be refunded; sale items are not eligible for refunds.
11. Exchanges: We only replace items if they are defective or damaged. To request an exchange for the same item, please email us at info@dayjust.com and send your item to:
Day Just 12206 Icon Ridge, San Antonio, TX 78253
12. Gifts: If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, a refund will be issued to the gift giver.
13. Shipping Returns: To return your product, mail it to:
Day Just 12206 Icon Ridge, San Antonio, TX 78253
You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
14. Shipping Time: The time it may take for your exchanged product to reach you may vary depending on your location.
15. Shipping Insurance: For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.